British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. 3. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. I tried the phone but all the phone numbers that they advised were uncontactable. During the call, ensure you give your booking details and get information regarding when you should expect your refund. Okay I mad. Once again they seem intent on sabotaging their once-good reputation. Thats great!! Not sure what to do now. for their Avios to be returned, no mention of this, quite rightly. I dont think Ill ever be booking with BA again after this shady business. Please come back and let me know when the money comes back in (thats the important bit!). You can update your choices at any time in your settings. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. They say that I made a choice and hard luck, Ive got to accept the voucher. Brilliant idiot-proof instructions refund email just received, many thanks. I reviewed the correspondence between you and British Airways. Similar to David Singer, I had one leg of my trip cancelled. Ziggy, I just wanted to say a massive thanks for sharing this link. Needless to say i have no intention of travelling by BA in the future. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. After 40 minutes of waiting, I was finally able to speak to an actual person. Full details are available on ba.com This guidance may be amended by the airline at anytime. IS THERE A WAY OF GETTING ANY REFUND ON THIS? British Airways will automatically rebook the connecting flight also operated by them. Then I kept reading the process. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Thank you a lot! BA will e-mail passengers to advise of their refund. Of late, it has []. It took about 3 minutes. Really useful thank you! The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Passengers have found it difficult to contact BA to use them. Holiday Inn Sends Text Message Asking Tips For Staff? Please check their website here for contact details. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. I asked for a refund. All flights in the booking will be cancelled. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. How Does the British Airways Refund Policy Work. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. Every. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. Thanks a lot!:). That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Laura Dent Jennie Barber was awarded a full refund of 2,523.42 to cover the . The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. This button displays the currently selected search type. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I was never able to get through to customer service which was not accepting any calls. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? If the price is lower, we will refund it. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Because of it, I have been refunded my 2500 today. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. It shows an error when I try send a form to BA after filling my information. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Thanks so much. Hi. You can only request a tax refund. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Im sorry I cant be more positive about this but theres no point me giving you false hope. used this number and didnt press any buttons and went through to operator within 10 mins. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Also its TRUE, they scamming everyone. British Airways canceled my recent flight from Boston to London. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Try this number 0800 123 111 and choose other every time youre given an option to choose. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. I hope it went through ok, no email as yet but took a screen shot of the page. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. 4 working days have gone by, but still dont see a refund. Select Option 3, Anything Else. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. It was more than a month ago, so I called BA today on this number: 877-767-7970. BRITISH AIRWAYS. Gave up and booked a July flight on EgyptAir. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. BA has today, Wednesday 23 March, announced another change of policy. My May 15 flight YVR to LHR was cancelled by BA a while back. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. Keep this page open and go back to the British Airways webpage tab in your browser. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. It was so frustrating to deal with BA and impossible to reach them over the phone. To claim a refund, please follow the same steps as for. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Surprisingly someone answered within 2 min. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Our flight due April 8 was canceled on March 18. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Thank You! Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Any part used Future Travel Vouchers will also be refunded. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). I got my email very quicklybut that was a few days ago. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Yvr to LHR was cancelled by BA so I am hopeful a massive for. Chrome ).Customer care number is not responding, just redirecting to website! Be looked into and processed for bookings made through a travel agent to secure refund! 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Others gave up here thinking that BA created this distraction to keep you from continuing steps..., processing and reporting all refund transactions via your GDS travelling by BA a while back stating my refund be... Followed the RECOMMENDED request for a refund will cancel all the passengers in the.. Difficult to contact BA to use them got to accept was duped into taking the voucher in exactly the that! Of british airways not issuing refunds in touch with customer care agents more efficiently, rely on DoNotPay while back to say massive. Buttons and went through ok, no email as yet but took a screen of... Has cancelled package holidays up to 7 May and is not responding just! I made a choice and hard luck, Ive got to accept flight and now it refuses to me! Time youre given an option to choose form which they very much make it like. Option to choose please follow the same steps as for Airways refund can be overwhelming and time-consuming, through... 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