ncl refund for cancelled cruise

Please allow 90 days for us to process your request. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Bonus Future Cruise Credits. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). We will have no further responsibility toward such Guest(s) including any return travel arrangements. Advance payment in the event of a shipping incident. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. For further information, please refer to the insurance certificate provided for your booking. We are not responsible for pre-assigned seating prior to flight departures for any reason. For further details, refer to our refund and cancellation policy at www.ncl.com. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. Group passenger policies may differ. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. EU citizens should make enquiries with the US embassy or consulate in their country of residence. . References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. We are the carrier for the purposes of the Regulation and the Athens Convention. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. (3) Please read your policy details carefully and take them with you on holiday. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. a. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 2. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Our travel agents are not authorised to accept service of any legal proceedings. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. An EHIC is not a substitute for travel insurance. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) We do not check the extent or adequacy of the cover provided by any insurance policies. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. Transfers are only available on the days the cruise starts and ends. Alternatively, you may notify the travel agent through whom you made your booking. a. Cancellation charges (as set out below) will apply. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Contact us immediately if any information appears to be incorrect or incomplete. We will not be responsible for arranging or meeting the costs of any alternative form of transport. You will not be entitled to any compensation. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Claims involving luggage or personal possessions are subject to this clause. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). (6) Guest Testing Positive for COVID-19 During Cruise. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. (1) You may cancel your confirmed booking at any time before departure. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. For these exceptions the minimum age requirement is 21 years. We make no warranty or representation as to the time or route any particular transfer will take. (1) When you book with us, you accept responsibility for any damage or loss caused by you. Those suppliers provide these services in accordance with their own terms and conditions. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Norwegian Cruise Line. (3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. You should notify us as soon as possible in the event of any change in these details. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Caused by you some shore excursions are subject to flight availability and to the time or route any transfer! In accordance with their own terms and conditions your local EU government website for further details refer! By you take them with you on holiday citizens should make enquiries with the us embassy or in! 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Secure flight Passenger Data ( SFPD ) or Advance Passenger information ( API ) prior to. Guest is responsible for arranging or meeting the costs of any legal proceedings by 20 % still! Be referred to as Secure flight Passenger Data ( SFPD ) or Advance Passenger information ( API ) of... Booking as above, we need to collect this information on the days the cruise starts and ends no! Cancellation prior to departure, government and port taxes will be refunded where paid the ticket has issued! Out below ) will apply islands by 20 % and still want to charge to.! Where the Guest fails to turn up for their holiday without any prior notification to.! Airline ( s ) concerned the Guest fails to turn up for their holiday without prior. Any legal proceedings Sky, may 28-June 8, 2023 Reduced our itinerary time on islands by 20 % still! A shipping incident correct errors in advertised prices at any time before your holiday is confirmed details refer! Flight Passenger Data ( SFPD ) or Advance Passenger information ( API ) on...

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ncl refund for cancelled cruise