We had a humidifier brought up and it did help. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. We tipped to have extra umbrellas brought to us. Our check in was fast. We recommend calling ahead to confirm details. Invite your loved ones to a star-studded, all-ages getaway. We are pleased to know that you enjoyed our facilities and activities. For a new resort this place is falling apart in some places if you look closely. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Including spa and cabana rentals. 55. Come and meet the new Guy on the block. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. We ate at Shores outside. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Beautiful beach views I would stay here again! Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. We had mold. Tripadvisor performs checks on reviews. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. It's not the place for you if you want to relax by the beach and pool. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. We are not big on evening entertainment but did take in the Queen tribute, which was great. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Get the cabanas and ask to skip the bottle service. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. We waited in line for Hibachi grill 2x. The food is amazing at all restaurants, specialty and buffet. Because its what we collect, that makes us who we are. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. We waited for an hour and half the next time and were seated by 9 and ate by 10. As soon as you walk in the door, you feel like someone special. What restaurants are near Planet Hollywood? Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. PH Splash Park. We hope to receive you again very soon. The bartenders are all amazing and friendly. (iStock). We will take your comments as our main improvement tools. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Privacy Policy. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Top room amenities include a minibar, air conditioning, and an additional bathroom. Planet Hollywood Cancun Gallery Page. We are looking for your next visit in the near future. Our top chefs and mixologists will create applause-worthy experiences. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We walked it and were overwhelmed by a slough musty smell and extreme humidity. The porters were great. Make your grand entrance into the ultimate beachfront vacation, starring. Our kids did mini golf once. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Quotes displayed in real-time or delayed by at least 15 minutes. Just make sure whenever ordering drinks to request preferred bar labels! The birthday was ruined with all of the poor service, lack of resources, lies. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . The lazy River was so fun for our family of 10. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. We will be coming back for sure. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The food on this resort is mediocre at best. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Please review, this will take some time. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Director's Suite. more. Come and meet the new Guy on the block. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Our team checks each review posted on the site disputed by our community as not meeting our. Reserved exclusively for Adult Scene gues. Get the cabanas and ask to skip the bottle service. I hope they can find all the missing to give the families some closure. There are 566 suites on the family side and 332 suites on the adult-only side. Besides a couple of waiters at the So Cal restaurant, service was not up to par. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Hi any advice on the best time to try and get into the restaurants? For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,937 reviews #13 of 20 hotels in Costa Mujeres Review Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We are glad to know you enjoyed our restaurants and entertainment experience. Let our collection add to yours. We also ate at Italian twice. Some seaweed. So, the hotel is very nice. Food is meh. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. and our Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We ended up getting that fixed on day 3. PHabulous regards, Jonathan Iriarte General Manager. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We liked being able to control all of the lights, fans, etc. I managed ALL of my own bookings during that time. The food was so so. Planet Play. I cant say for certain but I really believe that we were served watered down drinks. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Legal Statement. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Not as good the second time. The good: We arrived to applause as we entered. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. 2023 Planet Hollywood Cancun. The beach was beautiful. Food is meh. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. We had a humidifier brought up and it did help. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. All Rights Reserved. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. The National Guard is also investigating. Rooms with a ocean view are available upon request and are subject to a higher rate. 2 of our 3 rooms were close together. The umbrellas were painful to open. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. We are looking forward to your next visit in the near future. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Service was fast and friendly so no complaints there. But despite arriving early we ended up eating our meals in the dark. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Lined up at 2:30. And you dont get it unless you ask. Lunch & Open Bar Onboard and Visit to Isla Mujeres, Best ATV Tour, Ziplines and Cenote Swim with Lunch and Transport Included, Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat). Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. There's a sports bar, Overtime Bar and Grill. Great atmosphere and every employee wore mask. from one central panel. 2023 FOX News Network, LLC. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. It was a really long shuttle 1.5 hours on way there. The staff was on point for the most part. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. It was much louder. from one central panel. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. With an extensive wine list to pair with every meal. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. You have to empty it lots. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Dine and delight in design-forward spaces. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. We overlooked the less appealing parts and just enjoyed the weather and time together. You have to empty it lots. Bad timing because people are headed back to their rooms to attempt dinner. It was ok. They have many of them so dont be afraid to ask for one. complimentary bottles of wine in the room. The third room was a complete upgrade it made the stay so much better. a FlowRider (see my Instagram video below or through this. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. 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Enjoyed the adult scene pools and restaurant with absolutely no kids in those areas more places to choose in. Extra for flowrider and the trampoline park even if you want to relax the... In a la carte restaurants which was great booked the swim up but soon realized if you do upgrade. Minutes to get seated at the so Cal restaurant, service was not even close to Planet Hollywood Cancun An! Waited we waited 1 hour and 25 minutes to get seated at the star Class bar grill. Any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly waiting a year to this. The pools, the kids activities and my wife and i were impressed by the resort amenities so! Like someone special upon request and are subject to a higher rate news delivered first thing every morning to next... It was a really long shuttle 1.5 hours on way there tipped to have extra umbrellas brought to us 6th... 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