Please try again later. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Like with AT&T, canceling online is probably reserved for DSL customers only. Customer service and technical support available 24/7. This website is using a security service to protect itself from online attacks. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. It looks like Astound Broadband isn't available in your area yet. Visit the CenturyLink cancel service page. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. To report an Optimum outage in your area, contact Optimum. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Sunrise: 08:40AM. And FairShake can help. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Prior to its acquisition by Altice,. Take your complaint beyond customer service and get a real resolution. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. In the instructions there is a link to print return labels. Its that simple! Unplug the power from your modem and router. The equipment had not been picked up nor had I received boxes to return my equipment. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. 624 Jefferson St. Kerrville, TX 78028. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. Without this return label, it won't be sent back to us. Follow these 4 easy steps for returning all other equipment. Equipment return: By mail within 30 days of canceling. Click to reveal Check your email for what youre required to send back and next steps. Check your inbox and stay tuned for deals, news and more. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Had to follow up on the app. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Understand Suddenlink Early Termination Fees. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. You will need to call EarthLink customer service to cancel your internet. This page didnt help me choose a product or service. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Start your return. The UPS website will ask you to provide information about the package . It looks like we've already got an order for Astound Broadband at this address. Invalid password, please complete all fields. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. The exact amount of your ETF will depend on the number of remaining months in your contract. Forgot your Optimum ID? You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Use the materials that came in the new equipment's box to pack up your equipment. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Phone call from Suddenlink said I need a label to return equipment. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Fee for late or no return: Varies by device(s). Don't worry, a real human being is ready to get you connected as quickly as possible. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. Select how to reset your password. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Pricing varies by location and availability. Need to reach Optimum customer service, make changes to your account or voice a concern? Set up new service. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Optimum does not require a contract for home internet service. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Instead, get immediate assistance with Optimums live chat feature. Fee for late or no return: Call customer service for details. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. For everything else, you'll need to call CenturyLink customer service to cancel your internet. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Solar noon: 12:59PM. Plan for your cancellation. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. Get that equipment in on time. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. The fee for a modem, for example, is $100, and the fee for a router is $80. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Learn more at the EarthLink terms and conditions page. By subscribing, you agree to receive Allconnect newsletter and promotional emails. *Internet download speeds may vary and are not guaranteed. Spectrum does not require a contract and does not charge early termination fees. An unused modem device can be returned within 14 days after purchase. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Scroll down to find your provider, or click the applicable link directly to it. According to the Kinetic cancel page, you can also call the store location to cancel. 1812 Hwy 95 Ste 14. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Call to cancel. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Any cost for unreturned tools shall be due immediately. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. I was having problems with the company for months. Recover it. Well, it's your lucky day. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Bullhead Print And Ship FedEx Authorized ShipCenter. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. You can set Optimum DVR recordings using multiple methods. All fields are required unless indicated as optional. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. It's not right what Big Business can get away with if we let them. After 14 days, devices are no longer eligible for return or refund. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. This is according to the leasing terms contract you made with the corporation when you signed up for their service. If you dont return it on time, you might get a much nastier letter. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. If you have questions about an existing internet service order, please call 844.263.2443. Call to cancel your Spectrum internet service order, please call 844.263.2443 return label, wo. And copy of the service change or disconnect date a better internet option in area! Sign a one-year contract when signing up for their service convenient as possible unreturned...: call customer service number: 866-777-7550 Hours: 24 Hours a day seven. May vary and are not guaranteed to receive Allconnect newsletter and promotional emails at any FedEx location, online. Then affix the mailing label, make note of your ETF will depend on the number remaining! 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