Opinions and recommendations are ours alone. Stay connected with the latest travel, aviation, and credit card news. Once complete, each United 787-9 will have 48 Polaris business class seats configured across two cabins in a staggered 1-2-1 configuration. Horrific food served by attendants trying their best. Additionally, the inflight entertainment screen and choices have been greatly improved. They have to add so much crap to make it taste like anything that its just a horrible idea. I woke up in the middle of the 18 hour flight and thought I would be able to get something to eat. No menus. Matthew, were you able to get all 5 choices (3+2) in a single flight? "Service" had not yet begun. Ill add my review on spirit airlines with the family on Friday for comparison lolll. United further shared, We are designing new, regionally-inspired menus for our system, and they will all feature the new three-step service.. From the food to the service, US airlines are terrible. Dessert was frozen lemon sorbet in a carboard cup with a plastic spoon. Lol! This. Oh man! I don't see it. And secondly, while this is most definitely one of the most extreme first world problems, United's new Polaris seats really are miles ahead of their old Diamond seats, and for 77,000 miles (which isn't nothing), it was somewhat of a disappointment to get a plane with their old seats. Flew Polaris in June, first SFO-FRA, then ZRH-SFO. Technically it was hot meal but food quality was very poor and looks like United went for the cheapest option they could get away with. OK, only used those expiring plus points to upgrade and it only happened the day, before but United apparently has no ability, and apparently has no intention, to use the information in my United profile to try to make even something modest available. The airline will be bringing back real meals in domestic first class on flights of 800+ miles, while the airline will be restoring a coursed meal service in international business class. But more importantly, to me, it pales compared to most of the non-US carriers, which is why I largely avoid flying US carriers internationally, particularly UA. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. As a Star Alliance member, there are many ways to book United flights with miles, which meanwe have several options for earning miles through credit card partners. Just where exactly was he "insisting the woman cook"?? Agree with this, also as someone who has been back and forth to LHR many times over the pandemic. even the first class breakfast on Lufthansa Munich to duesseldorf was better than anything I was served on transcontinental flights from the US to Europe. Find owners manuals, engine specifications and features for 2021 Polaris RANGER models. Kick the trip off with a welcome beverage a water or mimosa for morning flights, and water or sparkling wine for the evenings. Finally, the pasta dish is simple cheese and red sauce with vegetables, but always one of the safest things you can order. It seemed an odd tradition. True - but I think people avoid certain airlines because of the food (or lack thereof). It was a depressing meal with way too much bread. See our Advertiser Disclosurefor more details. United Airlines will further be restoring its premium cabin meal service as of June 2022. This includes the reintroduction of a coursed meal offering, including table linens, and mixed nuts and a drink before the meal starts. Disgusting. Currently, there is no non-stop service from San Diego to Dublin offered. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Location: TUS and any place close to a lav, Programs: UA 1K MM, AA EXP, Hyatt Globalist. Like their inflight product, United has had delays rolling out new lounges as well. I thought the food was better than economy class and on par for airplane food. Are they bringing back the ice cream sundae cart? Inside United's most premium cabin: Polaris business class BY Rachel King July 11, 2021, 12:00 PM UTC As of June 10, 154 out of 198 wide-body aircraft feature the new Polaris seats. Please view our advertising policy page for additional details about our partners. Gluten-free is not a choice but a medical necessity for some people. It serves as a resource for those want to know what might be served during their future flights. Meal services have been developed in partnership with The Trotter Project and its chefs, including Bill Kim from the acclaimed Chicago restaurants Urbanbelly, bellyQ, and Belly Shack. This divider can even be up during takeoff and landing. I was so disgusted by what they served, a box of inedible breakfat surprise items that I mailed one to the CEO and asked him to gather feedback from his kids. The service and product in business on Ethiopian from ADD to FRA ran circles around UA and Polaris. LAziest crew I've ever seen TATL on UA or CO. By far. American Express Membership Rewards Cards. No menus the FA passed around his crumbled photocopy of FA instructions which showed the menu choices classy! American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, United VIPs Get Escorts in Jaguar Electric SUVs, Experts Agree: Alcohol Should Stay Off Aircraft. Richard, it all depends on what kind of ticket you have. This includes the soon-to-resume Melbourne-San Francisco service, to be followed later this year by Melbourne-Los Angeles. I thought they serve a few hot options (beef and chicken), which are cooked fresh and served as ordered and also fresh made pide as well. Maybe your wife should learn to cook better. Go pork or dont offer. Flew Polaris from Rome to IAD yesterday. There are also a bunch of ways to earn Membership Rewards, which can be transferred to Air Canada and used to book this product. Let me know and Id be glad to walk you through the rest. You can imagine my surprise and excitement when I learned this-I wasn't expecting any Polaris Lounge to reopen in 2021 much less the brand new opening of the long-delayed Dulles lounge. NO PROPPER APPATIZER(ITS STILL ONLY SALAD) What you described happening last February is quite a long time ago. The new United Quest Card is offering up to 100,000 bonus miles - 80,000 after you spend $5,000 on purchases in the first three months, and an additional 20,000 after spending $10,000 total in . Here's United's official page on this category of Polaris dining: For the curious folks, the 2020 thread is here: Do Not Sell or Share My Personal Information, https://www.united.com/ual/en/us/flyg-changes.html, https://www.united.com/ual/en/us/fly/travel/inflight/dining/business.html, Trans-Pacific flights (except to/from Guam). Lets dive in and discuss everything you need to know about this new product. Offering an alternative to short ribs, fish, or pasta will be a welcome move. American is the only airline that makes me proud to be American. Bloody Marys and Mimosas on daytime flights now on request, Wine flights on evening flights now on request, Pre-arrival dessert (cookie) replaces pre-departure chocolate, Entrees will no longer be plated onboard now they will be plated in advance of the flight and served as is, Flight attendant staffing will be reduced on some aircraft cost cutting. You may want to send a note to United directly since we cant make that change. Prior to landing, hot breakfast is served. One from Barcelona to Neward, and then from Newark to LAX. During your flight, all beverages, including beer, wine, liquor and non-alcoholic drinks are complimentary. Seats in odd-numbered rows will provide the most privacy since the window seats are truly next to the window, and the seats in the middle section are also set back from the aisle. An important point to remember is that United Club memberships do not gain you access to the Polaris Lounge. It will NOT be published. Odd-numbered middle seats are best if you are traveling with a partner since the seats are parallel and right next to each other. So a full service on a tray should be a great improvement for flights between 800 and 1,500 miles. The. Just note that pre-arrival Polaris meals are supposed to improve this month (starting today) so I'd be curious for any first-hand reports. Id say the fruit cup is the biggest shortcoming. Specifically, the airline will be reintroducing meal trays in domestic first class on flights of 800+ miles. Untilthe product is fully operational across Uniteds fleet, there are only a few ways to fly Polaris. Thank you. An enjoy your trip! When I flew LAX-FRA a few months back, the service and food was indeed better (though the UA service, especially from LHR-based crews, is very good). YOUTUBE: United: Newark to Los Angeles After a few hours in Newark's splendid Polaris Lounge, it was now time for a 14-hour flight to Delhi. The colonial #architecture of #mumbai is stunning. Pre-topped ice cream will be available. Just did the return and the menu options were a far cry from the fresh, tasty-sounding choices you wrote about in March. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. The Chief Steward seemed to have no idea what was going on. You dont get to pick the topping any more, but it is still like a sundae. Better yet, instead of insisting the woman cook, why don't you do some of it yourself? Remember United had S. Pellegrino for several years in Polaris. Did not even knows what type of aircraft we were on When he came around he knew nothing about the food: "Some kind of chicken or some type of ravioli. If youre a business owner, see our list of the best Amex business credit cards. Beyond disappointing! Since then, United has had repeated delays in expanding its new flagship product. The choices were chicken or impossible meatballs. When looking to book Polaris seats, make sure to verify your route and flight will have the new seat, in addition to the Polaris service offered aircraft new and old. Also Q&A about expectations. Lets not forget, UA management Fired or ran out the talent from CO. We are left with how to save a dime by spending a quarter on managers who are clueless. Looks like they've improved the breakfast. When I travel in either market, I always bring my food. Sad, sad, sad Polaris product. The flight attendants spent most time in back areas sections. In February, United began testing a new three-step service flow on select London and Frankfurt routes, eventually expanding it to all Frankfurt routes, India and Israel routes, and also the new Washington Amman route. There is ample seating including cubicles, restaurant-style benches paired with tables and chairs, 2-top tables, the usual lounge chairs, and the bar. They can scan your QR code that the state sends you once you complete the questionnaire and upload your docs, and then you get a wristband. Based on United's "Polaris Tracker", the remaining aircraft will be finished by summer 2022. I always found the Polaris food to be terrible. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. The meals were terrible. It was clearly not. I was left hungry the first time. They were pretty popular in their heyday. Learn more about our drink offerings on our Inflight Beverage Selection page. 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To be fair, the service industry is still recovering from the pandemic, but we both felt like average was ok. (Domestically, United has replaced the comforter with the day blanket, a big downgrade especially on red-eyes and flights to and from Hawaii.) Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club, Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP, Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K. What a sad progression compared to Polaris when it was first introduced. What are your thoughts? I reclined the seat and . Plus, for every 60,000 Marriott points that you transfer, youll receive an extra 5,500 United miles bonus. The few American FAs I've had have varied, most just okay, but I had one doozy - a male FA based in IAH - on my last flight. Threw down the food and that was that. But then they dont have a Sara Nelson and the FA union to contend with. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. No ice cream sundae cart. We just flew Etihad first class. This month, that includes a choice of a kale and egg puff party with chicken sausage or steel cut oatmeal with agave apples andberries. Happy to report most all is well in Polaris--including the hot nuts. The bar provides a number of drink options including premium wine, spirits, and champagne while the buffet provides both hot and cold food for you to enjoy. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. The chicken was moist, veggies tender. Fortunately, you have lots of ways to book an award flight with this new product if one of the routes works for you. They should be able to accommodate your allergies if they know ahead of time. The United Polaris business on their 787-10 aircraft is definitely a great tech update. Dinner was also cleared promptly, concluding the meal service. Glad that it looks pretty, Lucky. https://upgradedpoints.com/travel/airlines/how-to-upgrade-on-united-airlines/. However, you might get a better deal booking with Air Canada Aeroplan or Asiana Club depending on the route and the points you have. 5 choices ( 3+2 ) in a carboard cup with a plastic spoon in. Polaris -- including the hot nuts one from Barcelona to Neward, and mixed nuts a! Has had delays rolling out new lounges as well depressing meal with way much! 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