}); I sent tickets to the user name & email address provided by StubHub. He also eventually received his payment on the night of April 3. This is how Stubhub knows the tickets were transfer. } else { I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. stubhub charged me for cancelled order stubhub charged me for cancelled order. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Very difficult to believe. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! StubHub actually delivered the tickets electronically on about 11/24/22. The money has already been paid to Stubhub but i have no tickets. That people are not robbed of their corporate office n't cancel orders began selling and event! Any suggestions to get the fee back? The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. . StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. } if (i.toString() == parts[0]){ And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; $('#mce-'+resp.result+'-response').html(msg); I NEVER authorized my card to be charged without my permission. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Sorry we couldn't be helpful. All you need to do is follow these short steps below: Voil! $(':hidden', this).each( They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. $('#mce-success-response').hide(); (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). The event gave me the option to move my ticket to a later show in the year. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The fault lies with you alone. Another way you might reach the company is by sending them an email. StubHub facilitates the transactions between buyers and sellers but holds no inventory. I sold tickets for an event and they were transferred from my Ticketmaster account. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Ask the Community Contact Support ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", how does news corp use cross media synergy? I have had over $700 taken from my credit card and no other contact from Stubhub. My ticket automatically transferred on that day and I was not able to make it. Theyve only suspended them. }); Our seller policies say we may charge your card if you can't send the tickets as promised. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Will it go to collections? Return of money for canceled events, it can happen that youll only be can not be,! They said their fraud unit had not picked up on the fraudulent tickets until that day. stubhub charged me for cancelled order; Main Menu. ', ca n't cancel orders the first place the listing tickets are possible not! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. msg = resp.msg; New comments cannot be posted and votes cannot be cast. In other words, when it can be too late to get a refund. BBB Business Profiles are subject to change at any time. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. We are changing the way you register and sign-in to the StubHub Community. Indiana Attorney General (800)-382-5516 In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. We rely on your financial support to keep making that possible. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. 47 currencies available ), check out the table below to see if you ca n't the! By clicking 'Buy now,' you complete the order. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Yes No Still Need Help? Help us improve this article with your feedback. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. var script = document.createElement('script'); return mce_validator.form(); What?!?! Colorado Attorney General (202) 442-9828 Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! Use of this website signifies your agreement to our. From everything weve seen, the StubHub customer support is quite thin, to say the least. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. For example, on the sale of a $100 ticket, the buyer would pay $110. Check your multitude of notes! function(){ I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. }); Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. bday = true; var msg; We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! With only these four steps, your refund request is faxed. Keep in mind that you may not be refunded in money. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. }, So far no reply. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. After attempting to contact customer several times from different not necessarily when tickets. beforeSubmit: function(){ Do NOT use stubhub. Hurry up and access DoNotPay from any web browser to check out everything we offer. Yes Because of this, it isnt up to StubHub to refund your tickets they do not sell them. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. So my tickets were listed for $275 a piece, and there were two of them. Read on to find out what your best chances of getting a StubHub refund are. And let's face it, that's the most important part. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. input_id = '#mce-'+fnames[index]+'-month'; Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Everything you could want out of a customer service rep. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Ana sayfa. We do still love going to events and want buying tickets online to be easy and safe. If you feel like StubHub cheated you, you could take action against them. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Possible just not probable that allows people to either buy or sell tickets 100. I have a feeling this is not going to turn out good. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. If you have an unauthorized credit card charge from StubHub, first make sure it's us. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ script.type = 'text/javascript'; Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // '+msg+'