Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. Tony Xu: Of course. 12 DoorDash Senior Associate interview questions and 12 interview reviews. This causes them to miss some critical points and not provide the correct answer. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. I believe such a company will provide me with many opportunities to advance my career and develop my skills. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? On this, Mr. Xu pointed to DoorDashs past. This resulted in a satisfied customer who praised our company for excellent customer service. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? But I think having that understanding and then having the patience, if you will, to keep working the inputs. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . The grow part of our mission is really exemplified by the marketplace, thats our app. My all-time favorite food is Pizza. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Joy Huang: Be careful what you wish for, Tony. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. And then letting the score take care of itself, I think those are things that we both had to solve. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. I think none of us really had a background in logistics or delivery. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Other merger efforts have flopped. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Product Team Culture. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. And so, I think the second best thing when you dont have full control is that you plan for the variance. Follow us on social media at Stanford GSB. One is a marketplace where we sit in between . We were looking a lot at the input metrics. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. And the way we do that is really with two types of products. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Are you improving on the skills? I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Its been truly a pleasure. As the market matures, they start making money, he said. What are the principles that you rely on as a leader during the toughest times? Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. We expect DoorDash to see a significant valuation haircut, he said. For DoorDash, going public is a necessity.. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. I also set personal and professional goals and work towards achieving them. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And whether thats up variance or down variance, you should be prepared. Well, again, crawl, walk, run, as I like to say. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. Tony Xu: Yeah, and it goes both ways, right? It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. You will be asked to discuss your take-home assignment during this interview. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. Combo with drink? Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. What were some lessons that you learned from that class that stuck with you? Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Its always been about how do we grow and empower local economies? Interview questions and answers were updated by William Swansen on September 28th, 2021 Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. Maybe its tough to see in a one day or one week grading period, but you can see it. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. 911 dispatchers are the first responder to the emergency. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. The second thing is that you have to have a bias for action. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Thats easier than more time pressure and greater perishability. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Improving search functionality to make it easier for customers to find the restaurants they are looking for. Tony Xu: Oh actually I dont have one. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. 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