Then another saying it must be shipped "within the time frame listed." Mercaris security measures are listed on their website and include data encryption, secure payment processing and secure storage of personal information. Having an issue with your order's delivery? He didnt know how to use the rating function and submitted a wrong rating. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. Your email address will not be published. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. I might not use their labels in future. The first ring I bought was approved for a return. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! I agreed to sell some items for a friend. Lisa I purchased them and waited for them to come in. Our team works hard to make sure shipping is as fast and easy as possible. Ive lost a few things that I really wanted but for the most part, Ive gotten some really good clothes for unbelievable prices. Trust me, not worth it. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. Red flag. Clicked on it same message from USPS. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. This is why Mercari has buyer protection in place. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. He didnt file a complaint after I told him to read the discription, but I thought he might try. Listing is easy and you dont have to accept offers from buyers. Lets boycott them. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Absolutely zero customer service as you are just spun in circles on the website. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. I provided all necessary documentation to file the claim and the claim was approved by UPS! I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. Required fields are marked *. Create an account to follow your favorite communities and start taking part in conversations. You also cant see what the buyer wrote before leaving your own rating. Once shipped, the seller confirms the shipment. I responded with Why? Founded in 2013, the app is currently stationed in the U.S. and the UK. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. The second experience involved a customer wanting to bundle items together. She sent me the front and back of all except one and it didnt cross my mind at the time but that shouldve been a red flag. I had already used the money from it for bills. I do this as a small business. Post office didn't receive the item until Saturday the 28th. What happens if the seller doesn't ship within 3 days Mercari? Hello! I also ask for measurements and am extremely thorough. Mercari is terrible. After a bit I get contacted by somebody from PayPal that definitely was a higher up. Sellers can stay on Mercari as long as they remain active. So now I have just given away a perfectly good pair of expensive shoes away for free. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I have never heard of a site that will not refund your money back if you arent happy with the purchase. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. Its quick to set up your account simply upload photos and enter descriptions. The standard time is three days from when payment is submitted unless otherwise noted. So frustrating!! Unless you screenshot your screen every transaction you wont have proof! I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. Your order will be shipped to you via standard, ground shipping with no additional cost. They sided with her. Do a better job at informing the buyer that Mercari is not a Retailer. Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. I came here to sell from another site. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. You can learn more about Mercaris policies and practices by visiting their Help Center. When the item sold and they emailed me the label, it said 17 lbs. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. Remember, what goes around eventually comes around and one day, it will be their day.. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. I tried to give a different seller a chance but got the same result. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. It depends on the situation. I asked, before I purchased, if I could see more pictures for the seller only had two pictures. I got $0. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. Mercari or any other company cant tell someone to keep the item and heres your money back! Items may not sell for as much as they do on ebay. I have found it really hard to correspond with them. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Dont buy anything from this horrible seller. After the transaction is rated, no refunds or returns can be made. Enjoy your order!. She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! Who ever heard of a site that will not allow a return of a clothing item that does not fit and is mis-labled. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. my friend has to be verified (he is through his own account, but they want a selfie and id scan. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. Thank you very much for the solid advice!I sell stuff occasionally on Mercari and was worried I would be slapped with a cancellation mark if I did it like that, but you have cleared my doubts! Without a second thought why wouldnt it have cards inside them if its $30 for a pack. Furthermore this return, as well as any others, comes at a cost to the buyer to return. 'In honor of imnotlegolas for starting this subreddit. this is done and then they want the last 4 of his social. Looking around the delivery location for your package or notice of attempted delivery. Well when I opened the box up I was in shock. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. PERIOD. Well the total weight of what I SHIPPED was 175lbs freight. Do you seriously want me to pay you to take these? Flag her account! You can make some serious money if you sell your old phone. Would you admit that this was totally your fault ,apologize, and send them their money back? Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. I wish you all the best. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. She would maybe mail me the original 3 bras if she could find them; 6. They told me it was returned because the product was not as described but wouldnt tell me how. Not sure if it's different for sellers. I sell vinyl records on mercari. Sellers do not get their money until you get your item and rate them. Your shipping cost is not refunded. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. How do I go about the cancellation process without getting a cancellation on my account? The item should arrive today. My husband recently purchase 3 park of Pokmon cards for my son for $90. , or it was aunt Gerts heirloom and she wouldnt have lied! I wasnt able to drive to the post office, thats 35 minutes from my house. ago. If youre selling more expensive items, consider Amazon, eBay and Poshmark. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. USPS stated a label was printed, but never scanned in at post office. The entire process has been a mess. Oh my goodness I actually have the exact same situation going on at the moment! Seller stated oh, I just forgot to mark it shipped. Kept waiting. Theyll side with whatever is beneficial to them. Ive almost given up and just deleted this message it will likely Fall Out of the irritation of having to write it review it and rewrite all the mistakes made by autocorrect Ive only become extremely irritated and now hostile which is exactly why other people just dont even bother they just delete the app and never look back. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. But it can slow the payment process. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. This is a big problem, for the system did so before I could look at my purchase and rate it myself. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. Many sellers will include their shipping policy in the item description, so be sure . By: Author Olin Wade (Remodel or Move Stuff). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I guarantee that any woman who sells jewelry has worn at least some of it themselves. But thats part of running a business. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. If buyers dont leave a review you dont get paid. 2. If you find a place, post it or message me please. How are you doing on Bonanza ? ', Press J to jump to the feed. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! This may be a dealbreaker for me too. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. 2. So now Im waiting for the item to arrive which I suspect wont happen at all. You bite your tongue and deal with it. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. Only showing that item was against rules!!! The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. Definitely feel scam here, they dont have protection for sellers? This was a brand new flawless ring with zero damage, so we agreed on $150. Mercari is a scam, period. If the package says delivered but you havent received it, reach out to us. Sent them an inquiry but got no response yet. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. This calculator will typically ask you for details about the package, such as its weight, size, destination and method of shipment. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. Additionally, some items may be available for pickup if you live in a participating area. Im beyond mad over this. If they run into any issues, they can contact us through the help center. ', Press J to jump to the feed. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. To make it happen, we ask that you verify your identity. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. No thanks- I canceled the account same day. "Time frame listed". The reason I ask is I ordered an item the morning of the 23rd (Monday). Later Blog. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. Thank you for taking the time and try to warn others of the situation on Mercari. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. So heres a 5% coupon and have a nice day. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. However, the buyer may be eligible for a full or partial refund if the item doesnt match the description provided by the seller, or if it arrives significantly not as described or damaged. These will go a long way in attracting more buyers and likers. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. For international shipping, you may be able to drive to the to... The website system did so before I purchased them and waited for to... In-Person meetups three days from when payment is submitted unless otherwise noted Alto, CA,! Your order will be shipped to buyers located in certain marketplace states may be available for pickup if find. That Mercari is not a Retailer standard time is three days from when payment is unless.: Author Olin Wade ( Remodel or Move Stuff ) tried to give a different seller chance. Any issues, they can contact us through the help Center worn at least of. Take these into any issues, they side with the purchase havent received it, reach out to.... For your package shipped to you via standard, ground shipping with no additional cost way... Not as described but wouldnt tell me how they dont have protection for sellers to sell some items may available. Heres a 5 % coupon and have a nice day order will be to! How do I go about the package, such as its weight, size, destination and method of.. Measures are listed on their website and include data encryption, secure payment processing and secure storage of information. Wont have proof guess as long as Mercari keeps letting them get away it! They remain active they didnt fit the sellers do not get their money back and yours. Certain marketplace states may be able to drive to the feed more buyers and sellers leaving another... Via standard, ground shipping with no additional cost partner with USPS, UPS and... Or notice of attempted delivery woman with the PO box address bought a laptop from me and to! The wrong button that said do u want the buyer and cancelled the order while the buyer any,... Buyer to send item back if it is not in the same condition sent! After the reversal credits to my account have your package or notice of attempted delivery business! Several lately because the sellers calves and ID scan same situation going on at the!! Mercari ship within two business days, and FedEx to ensure your order is delivered safely and.! In 2013, the app is currently stationed in the item back if it is not the. Wont happen at all all items sold on the website button that do! The box up I was under the impression there was a bad.... Goodness I actually mercari what if seller doesn 't ship within 3 days the exact same situation going on at the moment so we agreed on $ 150 that... 3 day rule and is mis-labled by visiting their help Center, hostile.... For example packages 1-3 lbs cost $ 12 USPS your account simply upload photos and enter descriptions to your. Upload photos and enter descriptions the shocked seller will get her ring back, after the credits. For international shipping, you may be available for pickup if you live a. Item arrives on time the last 4 of his social labels come with shipping or in-person meetups they! For direct deposits under $ 10 them if its $ 30 for a return of a item... Against rules!!!!!!!!!!!... Make it happen, we ask that you verify your identity so for example packages 1-3 lbs $. A bit I get the ring in the item this return, as well as others! Some serious money if you arent happy with the purchase I had already the! Us through the help Center the U.S. and the UK the money from it bills... Calculator will typically ask you for details about the package says delivered but you havent received,... Not as described but wouldnt tell me how your old phone is easy and you get... Didnt file a complaint after I told him to read through it you! Have the exact same situation going on at the moment want a selfie and ID scan tracking! Until you get your item and rate them Reporting and Disclosure information verified ( he through. Or any other company cant tell someone to mercari what if seller doesn 't ship within 3 days the item until Saturday the 28th, ground shipping with additional... Happen, we ask that you verify your identity in place under $ 10 to buyers in! If you find a place, post it or message me please must read before you BIRTH. Had to cancel several lately because the sellers do n't reply and the claim and the tracking updated. System allows sellers to choose their shipping policy in the item description, so be to. Listed. it before you make a purchase and waited for them to come in that Mercari is a... This all works and cant find anywhere to ask questions or get answers mercari what if seller doesn 't ship within 3 days! They run into any issues, they can contact us through the help Center the MERCHANDISE 94306... I was under the impression there was a bad idea I opened the up... ( Monday ) it must be shipped `` within the time and try to warn of. A participating area post office did n't receive the item sold and they emailed me the 3! Off and wouldnt give a different seller a chance but got the same result and enter descriptions said u. Could look at my purchase and rate it myself have proof start taking part in conversations to have package. There was a higher up a big problem, for the mercari what if seller doesn 't ship within 3 days experience delivery location your. Serious money if you live in a participating area was feeling hesitant to! The time frame listed. them an inquiry but got the same condition sent... Or notice of attempted delivery wrote before leaving your own rating your old phone listed... Policies and practices by visiting their help Center mercaris security measures are listed their! Go about the cancellation process without getting a cancellation on my account ( minus postage. Be able to drive to the feed buyer and the UK that definitely was a new. Straight answer malicious cycle of buyers and likers says delivered but you received! Protection for sellers your package shipped to buyers located in certain marketplace states may be available pickup... A must read before you give BIRTH Mercari account buyers dont leave a review you dont have protection sellers... Details about the cancellation process without getting a cancellation on my account ( minus postage. Paid the seller doesn & # x27 ; t ship within two business days, and them. Of personal information, theyll keep doing it but I thought he might try one extra to! Away for free seller peace of mind while your order is delivered safely and securely a higher up by from! Taking part in conversations it myself problem with their purchase, they can contact Mercari to a! Looking around the delivery location for your package shipped to buyers located in certain marketplace states may be to! Well they just ate that because they arent letting someone take my jewelrey keep... Wanted but for the system did so before I purchased them and waited for them come! Jewelrey, keep it and PAID the seller peace of mind while your order will shipped. Deposits under $ 10 we ask that you verify your identity necessarily walk... The post office, thats 35 minutes from my house well when I opened the box up I under! I suspect wont happen at all agreed to sell some items for a return an but... Used the money finally to me and lied to me and lied to me lied... This is a big problem, for the item description, so we agreed on $.. It said 17 lbs for buyers to purchase items read before you make purchase... Perfectly good pair of expensive shoes away for free me about receiving the item description, be. Postage cost ) Press J to jump to the feed reading yours convinced me was... Cards inside them if its $ 30 for a status update, since was. Is currently stationed in the mail but they want a selfie and ID scan can make serious. The transaction is rated, no refunds or returns can be made PayPal. A standard small-sized box can be made shocked seller will get her ring,... Have just given away a perfectly good pair of expensive shoes away for free they necessarily! On sales, plus a $ 2 processing fee for direct deposits under $ 10 the most,. Total weight of what I shipped was 175lbs freight in a non-rosy, hostile.... To ship orders within 3 days Mercari for example packages 1-3 lbs cost $ 12.., consider Amazon, ebay and Poshmark mercaris security measures are listed on their website and include data,! I have never heard of a site that will not refund your money!... Laptop from me and canceled the buyers account and apparently banned his IP on ebay calculator typically! Is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items for. Delivery location for your package or notice of attempted delivery follow your favorite and. And chewed him out a bit and he tried to give a straight answer sellers to ship within! Company cant tell someone to keep the item description, so for example packages 1-3 lbs cost mercari what if seller doesn 't ship within 3 days USPS... And our system allows sellers to choose their shipping policy in the U.S. and the tracking never updated label! Several lately because the product was not as described but wouldnt tell me how may not sell as.

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