If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Here are five common Wawa Customer Service Associate interview questions and answers. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Check expiration codes, face and inspect all items. You can also receive alerts via instant message. Summary description of the position: Takes part in facilitating all works related to customer service. Like to have fun at work all the while making sure your customers experience is exemplary? Utilize the GREAT customer service and customer recovery model to ensure customer engagement. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Department: Store Operations. Unlawful discrimination will not be a factor in any employment decision. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate I found ways to make it more comfortable by using proper posture and stretching regularly.. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. If necessary, stop the fuel pump. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Jobs. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Respond to customer requests and complaints in a timely and courteous manner. 3.9 Part-time 2 hours ago. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Ensure coffee thermals are filled and working properly. www.wawa.com/careers #jointheflock #internships2023. Identifying customer needs. I called in to let them know I would be late and arrived 15 minutes later than scheduled. For Technical Issues please email: recruitingsupport@wawa.com . The manager understood and told me not to worry about it happening again. Posted: November 10, 2021. View similar Customer Service / Guest Services jobs below. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Take care to maintain the appropriate level of cash in the safes. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. See Lead Customer Service Associate Salaries at other companies. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Store 5284 - Miami Gardens, FL 33056. Stock and refill products through out the entire store.6. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Complete other tasks as assigned by store management. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Stop fuel pumps if necessary. Job Description. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Stop fuel pumps if necessary. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure the proper execution of assigned foodservice and beverage programs and procedures. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Come to us in your pursuit of success. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . If you require an accommodation, please contact our Associate Service. Communicate with the management team regarding request and concerns.3. Job Title: Customer Service Associate. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Prepare all made to order food and/or beverages according to recipe or customer specifications. Example: I was late for a shift once at my previous job. Visit the Career Advice Hub to see tips on interviewing and resume writing. Unlawful discrimination will not be a factor in any employment decision. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. STR08511 - Baltimore, MD 21224. This shift is driven by the fact that customers are increasingly turning to these channels for support. This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Job Description. Resolving phone, walk-in, mail, fax, and email customer inquiries. Managed work flow to exceed quality service goals. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Our Associate Service about navigating your Workday Home and/or Wawas hiring process, please our! Model to ensure in stock conditions at all times ensure in stock conditions all... Wawa is responsible for providing excellent customer Service associates to focus on more complex tasks, such as resolving complaints. 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